Privacy Policy

At Craftvibz, your privacy matters. We are committed to safeguarding your personal information and building a lasting relationship based on trust. This Privacy Policy outlines the types of personal data we collect, how we collect it, how we use it, and your rights regarding your information. We also detail the steps we take to protect your data and how you can reach us with any concerns.

Our Promise: Craftvibz does not sell, rent, or share your personal information with third parties.

1. Information We Collect

We gather personal information from various sources to improve your experience with us, including:

  • Identity & Contact Details: Your name, email, delivery and billing address, order history, and preferences.
  • Transaction Information: Depending on your payment method, we may collect payment-related details like your name, payment type, and partial card information.
  • Technical Information: When you visit our site, we may gather data such as your IP address, browser type, language, operating system, and time zone.
  • Marketing Preferences: Information about your preferences for receiving promotional messages and updates.

2. Information You Provide

You may share personal information directly by:

  • Making purchases on our site.
  • Providing product reviews, photos, or comments.
  • Updating your contact details or preferences.
    This includes data like your name, email, address, purchase history, and content shared with us.

3. How We Use Your Information

Your information allows us to:

  • Tailor our communication and promotions to your interests.
  • Provide seamless order processing and support before, during, and after your purchase.
  • Improve our website and services based on user feedback and interaction.

4. Cookies & Analytics

To enhance your browsing experience, we use:

  • Cookies: Small text files stored on your device that help us remember your preferences, such as language, currency, and cart items.
  • Google Analytics: Tracks website usage patterns, helping us improve site functionality.
  • Web Server Logs & Beacons: Record technical details like the referring web page and your IP address.

Opt-out Option: You can disable Google Analytics tracking by installing the browser plugin: Google Analytics Opt-out.

Please note: Disabling cookies may limit certain site functionalities.

5. Email & Text Alerts

Stay informed with product updates via email or SMS. You can expect up to four free messages per month. To unsubscribe, email us at [email protected].

6. Data Sharing

We only share your data when necessary, including with:

  • Payment & Delivery Services: Banks, payment gateways, and shipping partners to complete your transactions.
  • Service Providers: Advertising platforms like Google and web hosting providers that help us maintain our store.
  • Legal Authorities: When required by law or to prevent fraud and illegal activities.

7. Data Protection

We implement advanced security measures, including SSL encryption, to protect your personal information. All transactions are processed securely through PayPal. While we strive to maintain high standards, no system is entirely immune to security risks. Therefore, we continuously update our safeguards to protect your data.

8. Data Retention

We retain your personal information for as long as you maintain an account with us or as required by law for fraud prevention and compliance. Certain essential data may be kept even after account closure.

9. Withdrawing Consent

You have the right to withdraw your consent to data processing at any time. Please note that opting out may limit your ability to use certain services. To update or delete your information, contact us at [email protected].

10. Access & Updates to Your Information

You may request access to your data, update inaccuracies, or request deletion of your personal information by emailing us at [email protected]. We may verify your identity before processing such requests, as required by law.

11. Policy Updates

We may occasionally update this Privacy Policy. Changes will be posted on this page, and significant updates may be communicated via email. We encourage you to review our policy periodically to stay informed.

For any questions regarding our privacy practices, feel free to reach out to us at [email protected].